We Are All in This Together – Leadership Best Practices at Robert Walters [Part 1]

Özlem Simsek

Managing Director, Belgium, Robert Walters

As Managing Director Belgium, Özlem leads 5 Robert Walters and Walters People offices in Belgium. With 3 years’ prior experience in the financial department of the Belgian Government and financial recruitment, she joined the Robert Walters Group as a Senior Consultant in 2005.

She was offered the challenge to launch Walters People in Belgium which was a great success leading to previous promotions, opening of new offices and ultimately being rewarded with the Director position in 2014.

In 2018 her amazing efforts paid off even more and brought her to the position of Managing Director of both Robert Walters and Walters People Belgium.

Özlem’s creativity and entrepreneurial talents grew the business significantly in Belgium over the last 16 years and she’s still keen on bringing this excellent level of service to both clients and candidates to higher standards.

Özlem holds a Masters’ degree in Applied Economics, obtained from the Free University in Brussels. Following her graduation, she added a second Masters’ degree in Business Administration from the Solvay Brussels School.

Louise Campbell

Head of Learning Development, EMEAA, Robert Walters

Louise graduated from Trinity College with an honours business degree in 1995. In 1996 she began her recruitment career with a market leader, Morgan & Banks in Australia where she built a highly successful Accounting division in Sydney. Louise then transferred to their London business to set up their Commerce division. She then spent 6 years managing several teams of recruiters specialising in placing Accountants into Financial Services, Commerce & Industry, and the Public Sector.

Since joining Robert Walters in 2003, Louise has held overall responsibility for the Irish operations. Her remit covers business divisions working in Financial Services, Legal and Compliance, Accountancy, Engineering, Supply Chain and Procurement, IT, and Business Support. Louise was recently voted into the “Top Women in Global Staffing” by Staffing Industry Analysts.

Sinead Hourigan

Global Head of Customer Experience, Robert Walters

Sinead Hourigan has been recruiting in the Australian market since the early 2000’s and lead the QLD business for Robert Walters for over 17 years, growing a team of highly regarded and talented consultants focused on delivering exceptional outcomes for our valued candidates and clients alike. During her tenure as the leader of the QLD business, Sinead became an active participant in the Recruitment Consulting & Staffing Association (the peak body for the employment services sector in ANZ) and was elected the first female President of the Association in 2017.  She is a former CEDA Trustee in QLD, a former board member of the Infrastructure Association of Queensland, a member of the QUT School of Management Business Advisory Group and a member of the QLD Council for the Australian British Chamber of Commerce. Sinead has a long-standing commitment to influencing better diversity outcomes within industry having been a founding member of the Diversity in Infrastructure Steering Committee in 2010.

She has recently been appointed to the role of Global Head of Customer Experience for Robert Walters and Walters People. The opportunity to secure a global role based out of Brisbane (a positive unintended consequence of COVID) is a great example of the work that organisations are doing around the world of #breakingthebias that all roads have to lead to HQ to secure a great career opportunity!

Sinead is married with 2 children and has absolutely no hobbies because she believes that hobbies are a pipe-dream for anyone with a full time job and 2 very busy children but will happily take advice from anyone who has managed to achieve the trifecta!

It’s a privilege to interview leaders with diverse backgrounds, perspectives and challenges all working towards a common goal: connecting great talent with great opportunities. Usually, we feature executives across different companies that share the same industry-wide commitment in an effort to highlight insights that will make us all collectively more effective as leaders. However, in this article, Leah McKelvey, VP of Global Enterprise Strategy & Operations at Bullhorn, was thrilled to interview three leading executives from ONE global recruitment consultancy, Robert Walters, who lead three different regions of the world (out of the 28 countries they serve), all working towards the Robert Walters’ mission of: “powering people and organisations to fulfil their unique potential.”

Leah was curious to see if leaders within the same company working towards the same ultimate company mission fit a similar mold. As you can see by their responses in the article below, there are some similarities to how they approach their markets, leadership styles and commitment to building diverse teams. However, there are also differences that highlight a key benefit that is consistently seen when working in the global recruitment industry: at the end of the day, it is all about people. The most successful leaders leverage their own unique skill sets to grow and develop teams in an authentic way that creates connection and unlocks top performance. Hopefully, Louise, Özlem and Sinead’s experiences will spark some ideas on how you can get the most out of your own teams going into 2019 and beyond.

Learn from three incredible directors as Özlem Simsek, @loucampbell74, and @hourigan_sinead of @RobertWaltersPR discuss how they found their calling embracing the world of recruitment. Share on X



RIX: What is your background?

Özlem Simsek: After studying economics, I did an MBA in Brussels. I worked in the financial department in the Belgium government. I was headhunted by an agency that specialises in financial recruitment and was there for two years. After that, I was approached by Robert Walters to launch a division in Belgium with one office and three people. We now have five offices in Belgium, with 80 dedicated and motivated people in this market. As of April 2018, I was asked to take over the Robert Walters Group in Belgium as well. From 2005 to now, I’ve grown up with the company – When I first started we didn’t have any database or candidates. We were specialised and we had to differentiate. The main thing that I think about that drove us then and still leads us now is the idea, “give me a chance, and I will make a difference.” We had so much passion that we worked to deliver successfully, even when asked to fill the hardest jobs, I never gave up. If you don’t like what you are doing and aren’t passionate, it’s hard to go forward.


Louise Campbell: Born and bred in Dublin, I stayed to study business at Trinity College. I had no idea after graduating what I wanted to do, but being typically Irish, I decided to join a lot of my friends and travel the world before we settled down. We decided to go to Sydney, Australia, and within a week of landing, I became aware of recruitment agencies, which at the time were a new concept to me, as they certainly were not prolific in Dublin at the time. After interviewing at an agency they asked me to join and after three months they said they would sponsor me. I started my recruitment career at age 23 knowing nothing about the industry, but received some fantastic training and grew a very successful desk. After two and a half years, I was getting a bit homesick so I put my hand up to transfer to the London office. In London, I again set up a desk that was recruiting temporary and interim qualified accountants in media, tech and IT. Soon I was managing a variety of successful teams and the London market was exciting, buoyant and offered up many opportunities. Then in 2003, I got a call from the team at Robert Walters asking me to grow their Irish business. There were two people in the business and within two to three years, we grew it to 45. The bubble burst again in 2007, but we were diversified enough to successfully weather the storm and continue to provide value to the market. It’s exciting to continue to serve our clients in diverse areas as the economy continues to evolve here in Ireland.

Click on the image to tweet it.


Sinead Hourigan: In 1999, one of my closest friends and I made a decision to take a year off from our roles with the Irish Government to go and spend a year in Africa working with an NGO offering a range of support services to women in villages throughout Sierra Leone. Unfortunately, due to the turbulent political nature of the country, as it came closer to our travel date, it became apparent that it was unlikely that our visas would be granted and we decided we needed a backup plan!  Australia soon became our alternative and we arrived in Sydney in September 1999. After spending a year in Sydney, my friend returned home (and eventually married my brother!) and I travelled north to Brisbane with my new partner (now husband) and we set up a life for ourselves there. This was where I started my career in recruitment, with a boutique local firm where I learned the ropes from two exceptional women. An opportunity presented itself to join Robert Walters in Brisbane in 2003 and I found my home in recruitment. Fifteen years later and I have watched the global business grow from strength to strength, and we continue to contribute to that growth from our small corner of Australia!


RIX: What keeps you excited about the recruitment industry?

Özlem Simsek: Everyday looks very different as it’s so fast-moving. I enjoy the combination between sales and HR, and the necessity to be driven and connected. I’m passionate about this industry as finding a job for somebody provides happiness in someone’s life and also gives me a lot of satisfaction. I’m motivated by this purpose and outcome.

Click on the image to tweet it.


Louise Campbell: I haven’t had the same day twice in 22 years. Whether it be winning business or finding out what people want and how to help them, there is so much about recruitment to love. I am fascinated by the increasing complexity candidate attraction presents. I’m also now in a position to grow other people’s careers. When you start it’s all about you and growing your own career, but now it’s about giving other people opportunities. We’ve had a lot of success with sending people overseas early in our Irish business. Irish people are cultural ninjas and they can fit into many environments, which is exciting to see as our team increases their skill sets in a global environment. It’s fun to look around the office and see people I hired as graduates that are now in senior-level roles. You’re never going to know it all in this industry as you’re dealing with people. But you have to learn every day and it never gets boring.


Sinead Hourigan: I joined the recruitment industry in 2001 and I quickly learned a few really important lessons that have stayed with me throughout my career.

  1. The harder I worked, the luckier I got.
  2. Going the extra mile for either a candidate, a client or a colleague was always worthwhile.
  3. There are few jobs in the world where you get paid for making other people’s dreams come true, so be grateful for the opportunity every day!
Click on the image to tweet it.


So much has changed in the past 17 years since I started my career in recruitment and so much has stayed the same. We have so many more avenues now to connect people with their ultimate purpose, but our role as a trusted advisor has never been more important. What still keeps me excited now? My new consultants’ joy when they make that first placement and that call you get to make to a candidate when you know that the role they are about to be offered will actually change their life!